You may request for a refund for any damaged item during the cause of delivery with proof within seven (7) days of receipt.
You may request for a return for any wrong unopened item(s) in it’s original condition including original packaging and packing slip within seven(7) days of receipt and you will receive a replacement of item.
Payment and shipping cost is non-refundable for ‘changed my mind, ‘unclaimed or returned packages’ unless we made an error. Please make your selections carefully.
We require the following information to process your return. (If this information is not included, we will be unable to process your return.)
Full Name and address
Original Order Confirmation Number
Reason For Returning The Item
All returns must be shipped back to sweetsmells.ng using a trackable courier(UPS, FedEx, DHL, GIG)
Any package that has not been received by sweetsmells.ng and tracking information cannot be provided, will be the sole responsibility of the shipper.
Please allow up to 7 business days to process your return or exchange.
If your package is returned to sweetsmells.ng as ‘refused’, ‘unclaimed’, ‘changed my mind’ or ‘undeliverable’, and you would like to have it re-shipped, we will unfortunately need to charge full shipping cost.
CANCEL YOUR ORDER
You can cancel your order at any time before shipping. If you have any other questions, please contact us through email : [email protected] or call on 07018709407